17 October 2025
Dear Requestor:
This refers to your eFOI standard request received on 7 October 2025 through the Home Development Mutual Fund (HDMF) eFOI portal, wherein you are requesting the following:
- Statement of Account (SOA); and
- Contact Information of AAMG Division Chief – Pag-IBIG Fund.
We have endorsed your request to Mr. John Carlo N. Holdiem, the Corporate Executive Officer I of NCR Acquired Assets Sales Group (OUC).
For Item 2, in compliance with your request, the OUC has provided the contact information of Acquired Assets Sales Group of the Fund:
Ms. Victoria F. Gacho
Assistant Department Manager
Email : [email protected]
Tel: (02)8422- 3000 local 5123
For Item 1, kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.
In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual).
In other words, the nature and subject of requests for information pursuant to Executive Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters of public concern.
Considering that the data being requested is not within the purview of "information" as defined above, this is not covered under the aforementioned Executive Order and Manual.
May we provide the following options on how you can obtain the information that you need through the Pag-IBIG Fund Contact Center which operates 24-hours daily:
1. Phone call at (+632) 8-724-4244;
2. Email at [email protected]; or
3. Chat in our website at https://www.pagibigfund.gov.ph.
The above options are highly encouraged for your convenience.
Nevertheless, you may visit a Pag-IBIG Fund branch nearest you that is open for service to request the said SOA and bring along with you two (2) government-issued identification cards for verification purposes.
In compliance with Section 6.6.1 of the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2019-002, series of 2019 entitled “Guidelines on the Implementation of the Citizen’s Charter in Compliance with Republic Act 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018,” and Its Implementing Rules and Regulations”, may we kindly request your thoughts or feedback on how we can improve your experience by filling out the Feedback Form in this link: FOI Request Feedback Form (google.com).
Thank you.
Very truly yours,
ATTY. KRIS MARIAN D. BANZON
FOI Decision Maker
