Philippine Information Agency(PIA)

Good day, 

My grandmother only has her photocopy of her senior citizen ID card since she was told that her original ID card is at the Municipal Hall. Would that be legal and valid? Should she not have her own copy of the ID card itself? Kindly advise. Thanks in advance.

Dear eFOI user, 
Mabuhay!
Thank you for utilizing the eFOI portal (www.foi.gov.ph) and exercising your right to information under Executive Order No. 2, s. 2016 on Freedom of Information in the Executive Branch.
We have received your request on Senior Citizen ID card, dated Feb. 26, 2025. 
While our primary objective is to provide information whenever possible, we regret to inform you that the requested information is not available at this Office. However, we recommend reaching out to the National Commission of Senior Citizens (NCSC) at telephone number 8281-3301 or you may email them at [email protected] for further assistance. Alternatively, you may resubmit your request to the appropriate agency through the eFOI portal. 
For additional support, we encourage you to consult the FAQ section of the eFOI site: https://www.foi.gov.ph/help.
Your right to request a review
If you are dissatisfied with our response to your FOI request, you have the option to request an internal review. To initiate this process, kindly submit your written appeal for review addressed to Director General Katherine Cloe De Castro. Please provide a detailed explanation of your dissatisfaction with our response within 15 calendar days from the date of receiving this response. We will conduct the review and communicate the outcome within 30 calendar days from the receipt of your review request.
Should you remain unsatisfied with the review outcome, you retain the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
FOI Officer
Philippine Information Agency