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Date: Sept. 16, 2025, 12:04 a.m.

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Date: 2025-09-19 14:45:57.089340

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List of Establishments (LE): Call Centers and Related Activities, NCR

Published by Philippine Statistics Authority(PSA) on Sept. 16, 2025.
Requested from PSA by R. Tan at 12:04 AM on Sept. 16, 2025.
Purpose: Academic (Research) purposes for undergraduate thesis
Tracking no: #PSA-320445496685

R.TAN Sept. 16, 2025, 12:04 a.m.

Hi, I am a student from the University of Santo Tomas, and I am conducting my undergraduate thesis on Architectural Design Strategies for Hypersensitive Gen Z Employees in Metro Manila Call Center Offices. In line with this, I would like to respectfully request the most recent available data on the following: 1. Number of Call Center/BPO establishments in the National Capital Region (NCR). 2. Total employment in Call Center/BPO establishments in NCR. 3. Employment disaggregated by age group, particularly 18-24 and 25-29, to help estimate the Gen Z share of the workforce. 4. Breakdown of the above data by city/municipality within NCR. 5. Gender distribution and/or employment by establishment size for Call Center/BPO establishments in NCR. If exact data is not available, any estimates or related demographic information would still be highly appreciated. The information will be used solely for academic research, and PSA will be properly cited as the data source. Thank you very much for your assistance.

S.NISPEROS Sept. 19, 2025, 2:45 p.m.

Dear eFOI user,

Thank you for your request dated September 16, 2025, made under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

You have requested the List of Establishments (LE): Call Centers and Related Activities, NCR

We are pleased to inform you that your FOI request has been approved.

In reference to your data request, our data on this are limited to our published data:

2015/2016 Industry Profile: Business Process Outsourcing (First of a series): https://psa.gov.ph/labstat-updates

https://psa.gov.ph/system/files/lsredsd/LABSTAT%2520Updates%2520%2520Vol%252022%2520No%252013%2520on%2520Industry%2520Profile%2520-%2520BPO%25202018_0.pdf

ASPBI Index: https://psa.gov.ph/statistics/survey/business-and-industry/index

2022 Annual Survey of Philippine Business and Industry (ASPBI) - Administrative and Support Service Activities Section: Final Results: https://psa.gov.ph/content/2022-annual-survey-philippine-business-and-industry-aspbi-administrative-and-support

CPBI Index: https://psa.gov.ph/statistics/census/business-and-industry/index

2018 Census of Philippine Business and Industry: Administrative and Support Service Activities: https://psa.gov.ph/content/2018-census-philippine-business-and-industry-administrative-and-support-service-activities

More than 1.08 million Establishments Operated in 2021 which Generated Total Employment of 8.57 million (2021 Updating of the List of Establishments Preliminary Results): https://psa.gov.ph/content/more-108-million-establishments-operated-2021-which-generated-total-employment-857-million

You may also refer to our regional data through this link -

https://docs.google.com/spreadsheets/u/0/d/1YJEZqBIeoW3N38eg3MlHkNX_tc3IXcrm/htmlview?pli=1

2024 Philippine Statistical Yearbook: Chapter 6: Industry: https://psa.gov.ph/philippine-statistical-yearbook

You may also refer to this link https://psa.gov.ph/classification/psic/search-results?search_query=822

2019 Updates to the 2009 Philippine Standard Industrial Classification.

And to this link https://psa.gov.ph/classification/psic/

For other sources, you may also visit the following websites:

(For Time series Data) OpenStat: https://openstat.psa.gov.ph/

(For Microdata/PUF) PSADA: https://psada.psa.gov.ph/

(For Online Publication) Digital Library: https://library.psa.gov.ph/

We would love to hear your Feedback so we can improve our services. Kindly fill out the PSA Customer feedback form from this link: https://tinyurl.com/OnlineCSSForm.

Thank you.

Respectfully,

Rene C. Mendoza

Assistant National Statistician

Information Technology and Dissemination Service

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