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    Date: 2022-09-26 16:41:07.706750

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    Date: 2022-10-05 08:50:42.263737

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Request refund for NBI clearance application wrongly processed, payment via GCASH

Requested from NBI by W. Aquisa at 04:41 PM on Sep 26, 2022.
Purpose: Multi-purpose clearance for work
Date of Coverage: 09/26/2022 - 09/26/2022
Tracking no: #NBI-573049349944

Aquisa 04:41 PM, Sep 26, 2022

Hi, I would like to request for refund in NBI clearance application I processed wrongly . I hope you understand, because it was my first time processing it online on my own, cause I usually do it in processing centers. I hope you understand and send back my money. Thanks

October 5, 2022

Dear Wenie Rose,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents,  data or information on NBI programs and services. For NBI Clearance concerns/ inquiries, you may send a message thru this link: https://nbi.gov.ph/contact-us/

You may also send an email to nbiclearance@nbi.gov.ph.

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

For feedbacks, kindly accomplish the form on this link:
https://docs.google.com/forms/d/e/1FAIpQLSdwrQp0NNz9JumfLqub3J1hFBKv4MpEPOYNJpL7fOaFtlR3qw/viewform

Thank you.

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