National Bureau of Investigation

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    Date: 2022-09-21 18:26:24.375085

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    Date: 2022-09-27 13:30:06.808030

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NBI CLEARANCE

Requested from NBI by M. CORNELIO at 06:26 PM on Sep 21, 2022.
Purpose: NBI RENEWAL PAYMENT REFUND
Date of Coverage: 09/19/2022 - 09/21/2022
Tracking no: #NBI-025167138729

CORNELIO 06:26 PM, Sep 21, 2022

I would like to request for refund for my NBI Renewal which is charged twice but it says FAILED but the payment still went through. When the NBI staff told me to just apply for a new account that is the time the transaction went through but when I check my gcash transaction, I was deducted ₱155 for 3X. Please refund me ₱310 as this is a fault from your system. I asked gcash to refund but they told me that only the biller can do that and that is you. I really need my money back for medication. Hoping for your kind consideration and understanding. God bless you.

CORNELIO 06:17 PM, Sep 23, 2022

Please reply naman po, it's been 2 days now wala pa rin kayong feefback. Please see attached files from gcash reply on my query. Please reply asap.

September 27, 2022

Dear MARYMAR,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents,  data or information on NBI programs and services. For NBI Clearance concerns/ inquiries, you may send a message thru this link: https://nbi.gov.ph/contact-us/

You may also send an email to nbiclearance@nbi.gov.ph.

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

For feedbacks, kindly accomplish the form on this link:
https://docs.google.com/forms/d/e/1FAIpQLSdwrQp0NNz9JumfLqub3J1hFBKv4MpEPOYNJpL7fOaFtlR3qw/viewform

Thank you. 


Respectfully,
FOI Receiving Officer

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