National Bureau of Investigation

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    Date: 2022-03-08 14:02:55.399925


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    Date: 2022-03-08 15:05:11.462889

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NBI Clearance Website Error after Payment

Requested from NBI by M. Bautista at 02:02 PM on Mar 08, 2022.
Purpose: Inquiry and Assistance
Date of Coverage: 03/08/2022 - 03/08/2022
Tracking no: #NBI-126255767315

Bautista 02:02 PM, Mar 08, 2022

Hi, I paid for my NBI clearance renewal via GCash but the website reloaded after my payment and before I could choose whether I wanted to pick up the document of have it delivered. Could you please assist me in this since I have already paid the Php 155 fee and can’t pay again? Thank you.

Suarez 03:05 PM, Mar 08, 2022

March 8, 2022

Dear Maria Deanne Marielle Bautista,


Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

For NBI Clearance inquiries, our telephone numbers are as follows: 
8523-82-1 to 38 local 5223, 540 and 5509
8524 -12-77 and 8522-87-88 

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you. 

FOI Receiving Officer

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