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    Date: 2022-09-17 08:29:06.337738


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    Date: 2022-09-21 15:57:24.316527

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Scammed Gcash Balance transfer to Shoppee Pay

Requested from NBI by M. Radaza at 08:29 AM on Sep 17, 2022.
Purpose: Retrieve my balance from Shopee pay
Date of Coverage: 09/16/2022 - 09/17/2022
Tracking no: #NBI-137065542931

Radaza 08:29 AM, Sep 17, 2022

My gcash balance amounting to 18180 was being transferred to a certain shopee pay top up load without my knowledge

September 21, 2022

Dear Michelle,


Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents, data or information on NBI programs and services. To file a complaint or request for investigation, kindly proceed to our Complaints and Recording Division. (CRD), Vtech Tower, G. Araneta Avenue (C-3), corner Ma. Clara Street, Barangay Sto. Domingo, Quezon City  or to NBI Regional or District Office nearest you and submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf.

For Gcash-related concerns, kindly refer to these links:

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

For feedbacks, kindly accomplish the form on this link:

Thank you very much. 

FOI Receiving Officer

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