National Privacy Commission

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    Date: 2023-08-10 19:09:51.546619


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    Date: 2023-08-17 07:56:08.443395

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Harrasment and threatening from LUCKYLOAN UNDER POPULUS LENDING CORP

Requested from NPC by M. Duterte at 07:09 PM on Aug 10, 2023.
Purpose: Stop illegal online lending app harassing and threatening client
Date of Coverage: 06/01/2023 - 08/10/2023
Tracking no: #NPC-775733182886

Duterte 07:09 PM, Aug 10, 2023

Hi i just want to report LUCKYLOAN UNDER POPULUS LENDING CORP that has been harrasing and threatening me including my family and contact which is clearly illegal ,since they were revoked by SEC because of the violations. Please help us

Dear Melissa Duterte,

Greetings from the National Privacy Commission (NPC)!

Thank you for your request dated 10 August 2023 at 12:21 P.M. under Executive Order No. 2, s. 2016, on Freedom of Information (FOI) in the Executive Branch.

Your request

You wish to report an online lending app due to alleged harassment and threats.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request. Please be advised that the mandate of the NPC is to administer and implement the Data Privacy Act of 2012 and to monitor and ensure compliance of the country with international standards set for data protection. Therefore, investigating alleged harassments and threats fall beyond the scope of NPC’s mandate and authority.

However, if you still wish to file a complaint for violations of your rights under the Data Privacy Act of 2012, please refer to the guidelines provided in the Citizen’s Charter of our agency, which you may access through this link:

Furthermore, to address your concern regarding alleged harassment, you may also seek assistance from the following agencies listed below:

 1. Unfair Debt Collection Practices - Securities and Exchange Commission  
Harassment (Section 1, SEC Memorandum Circular No. 19, series of 2019) 

Corporate Governance and Finance Department   

E-mail Address:   
Telephone Number: +63 (8) 818-7264

Financing and Lending Companies Division

E-mail Address:
Telephone Number: +63 (8) 818-5990

2. Other forms of Harassments/Threats/Fraud/Scam   

NBI Cybercrime Division   

E-mail Address:   
Telephone Number: +63 (8) 562-6228

PNP Anti-Cybercrime Group   

E-mail Address: &   
Telephone Number: +63 (8) 723-0401 local 7491

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request.

Thank you.

FOI Officer

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