National Privacy Commission

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    You have submitted an FOI request

    Date: 2023-09-07 15:39:49.348535


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    Date: 2023-09-14 07:39:54.145653

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    How was your request?

Breach of Contract in Sharing my information in social media and contacting people incorrectly

Requested from NPC by R. Singson at 03:39 PM on Sep 07, 2023.
Purpose: Complaint and need action
Date of Coverage: 08/28/2023 - 09/07/2023
Tracking no: #NPC-100070630147

Singson 03:39 PM, Sep 07, 2023

Online loan apps such as Madaloan has started harrasing me with text messages and threats. They have also stalked my profile in facebook and one by one messaged my family and friends without my permission, which is a direct of a violation on Data Privacy Act of 2012. I have all of their messages and also pictures of them messaging my friends and family.

Dear Rod Ranier Singson,

Greetings from the National Privacy Commission (NPC)!

Thank you for your request dated 07 September 2023 at 03:39 P.M. under Executive Order No. 2, s. 2016, on Freedom of Information (FOI) in the Executive Branch.

Your request

You seek assistance to file a complaint against an online lending app due to unauthorized processing of your personal information and alleged harassment.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC Citizen’s Charter.

Executive Order No. 2, s. 2016, provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violations should follow the guidelines provided for in the Citizen’s Charter of our agency, which you may access through this link:

Furthermore, to address your concern regarding alleged harassment, you may also consider to seek assistance from the following agencies listed below:

1. Unfair Debt Collection Practices - Securities and Exchange Commission  

Harassment (SEC Memorandum Circular No. 19 Series of 2019 Section 1) 

Corporate Governance and Finance Department   

E-mail Address:   
Telephone Number: +63 (8) 818-7264

Financing and Lending Companies Division

E-mail Address:
Telephone Number: +63 (8) 818-5990

2. Other forms of Harassments/Threats/Fraud/Scam   

NBI Cybercrime Division   

E-mail Address:   
Telephone Number: +63 (8) 562-6228

PNP Anti-Cybercrime Group   

E-mail Address: &   
Telephone Number: +63 (8) 723-0401 local 7491

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request.

Thank you.

FOI Officer

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