National Privacy Commission

Dear Norlinda Pechay,

Greetings from the National Privacy Commission (NPC)!

Thank you for your request dated 10 August 2023 at 05:29 P.M. under Executive Order No. 2, s. 2016, on Freedom of Information (FOI) in the Executive Branch.

Your request

You seek assistance to find or lock your stolen phone.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request. Please be advised that the mandate of the NPC is to administer and implement the Data Privacy Act of 2012 and to monitor and ensure compliance of the country with international standards set for data protection. Therefore, tracking a stolen phone falls beyond the scope of NPC’s mandate and authority.

However, to address your concern regarding a stolen phone, you may consider seeking assistance from your Telco provider (i.e., Globe, Smart, Dito) and the National Telecommunications Commission with the following details:

   

1. National Telecommunications Commission

Consumer Welfare and Protection Division Email address: consumer@ntc.gov.ph

Telephone Numbers: +63 (8) 920-4464
+63 (8) 926-7722
+63 (8) 921-3251

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request.

Thank you.