National Telecommunications Commission

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Smart telecomunications billing statement

Requested from NTC by Joel Coronado at 10:17 PM on Apr 14, 2019.
Purpose: To investigate my over charges feom smart telecomms
Date of Coverage: 11/01/2015 - 04/01/2019
Tracking no: #NTC-773169615886

Joel 10:17 PM, Apr 14, 2019

I would like to ask for your help to requesy for my billing statementa from smart telecomms from November 2015-April2019. 
I would like to file a complaint against them for the over charges starting 2015. They have been billing me with text messages plus 12% vat that is already included to my postpaid plan and should not be billed on top of my plan.
This is fraud and alarming because they might be charging all their subscriber without noticing what they have been paying because this happened to, i didn't realize that I've been paying for something i should not.
Please help

Divina 10:05 AM, Apr 15, 2019

April 15, 2019

Dear Joel,

Thank you for your request dated Apr 14, 2019 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Smart telecomunications billing statement.

We received your request on Apr 14, 2019 and will respond on or before May 03, 2019 10:17:47 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #NTC-773169615886.

Thank you.


Divina Daquioag
FOI Officer

Deputy Commissioner Edgardo 10:40 AM, Apr 15, 2019

April 15, 2019

Dear Joel Coronado,


Thank you for your request dated Apr 14, 2019 10:17:47 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request:

You asked for Smart Telecommunications Billing Statement.

Response to Request:

In reference to the above request , may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint  on Services Provided by Public Telecommunication Entities (PTE'S) CATV Companies 
and Other Service Provider Regulated by the Commission. Our office is available from Monday-Friday 7:00 AM - 6:00 PM. Or you may call at 9213251 & 9267722.

1. Copy of duly accomplished Application Form for Complaint.
2. Copy of valid Government issued ID / School ID for Student.
3. Copy of any of the following proof of Complaint:
 Contracts, Billing, etc.•

1. For representative(s): Authorization letter duly signed by the applicant and valid ID.

Application Form for Complaint can be downloaded at our website ( can also visit our Citizens Charter at

Your right to request a review:

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

National Telecommunications Commission
BIR Road, East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


Deputy Commissioner Edgardo Cabarios
FOI Decision Maker

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