National Telecommunications Commission

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Application Form for Complaint

Requested from NTC by Michelle Juco at 01:16 PM on Apr 12, 2019.
Purpose: Filing a Complaint against Globe
Date of Coverage: 04/10/2019 - 04/12/2019
Tracking no: #NTC-861894994403

Michelle 01:16 PM, Apr 12, 2019

Hello. I recently requested for the process for filing a complaint against Globe. According to the officer, I need to present a duly accomplished application form for complaint. May I know where I can access that? 

Also, for the below info,

“Consumer Welfare and Protection Division (CWPD) for the Complaint on Services Provided by Public Telecommunication Entities (PTE'S) CATV Companies and Other
 Service Provider Regulated by the Commission for Walk In“

Do I need to bring all documents to the NTC office in Diliman or somewhere else?

Divina 02:26 PM, Apr 12, 2019

April 12, 2019

Dear Michelle,

Thank you for your request dated Apr 12, 2019 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Application Form for Complaint.

We received your request on Apr 12, 2019 and will respond on or before May 03, 2019 01:16:35 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy04NjE4OTQ5OTQ0MDMM, for request with ticket number #NTC-861894994403.

Thank you.

Respectfully,

Divina Daquioag
FOI Officer

Deputy Commissioner Edgardo 02:49 PM, Apr 12, 2019

April 12, 2019

Dear Michelle Juco,

Greetings!

Thank you for your request dated Apr 12, 2019 01:16:35 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request:

You asked for Application Form for Complaint.

Response to Request:

In reference to the above request , Application Form for Complaint can be downloaded at our website www.ntc.gov.ph (http://ntc.gov.ph/?page_id=1062). For other inquiries may we refer you to contact our Consumer Welfare and Protection Division (CWPD) at 9213251 & 9267722.

Your right to request a review:

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

GAMALIEL A. CORDOBA
National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Deputy Commissioner Edgardo Cabarios
FOI Decision Maker

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