National Telecommunications Commission

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Gcash refund

Requested from NTC by Miya Ingusan at 12:28 AM on Jul 04, 2020.
Purpose: Cashed in into a wrong number
Date of Coverage: 06/02/2020 - 07/04/2020
Tracking no: #NTC-013716375077

Miya 12:28 AM, Jul 04, 2020

I would like to file complain for gcash.

Divina 07:04 AM, Jul 06, 2020

July 6, 2020

Dear Miya,

Thank you for your request dated Jul 04, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Gcash refund.

We received your request on Jul 04, 2020 and will respond on or before Jul 25, 2020 12:28:10 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #NTC-013716375077.

Thank you.


Divina Daquioag
FOI Officer

Deputy Commissioner Edgardo 12:53 PM, Jul 06, 2020

July 6, 2020

Dear Miya Ingusan,


Thank you for your request dated Jul 04, 2020 12:28:10 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request:

You asked for Gcash refund.

Response to Request:

In reference to the above request, may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru: or call at 8-9213251 & 8-9267722. I enclosed a copy of the requirements.

Your right to request a review:

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


Deputy Commissioner Edgardo Cabarios
FOI Decision Maker

 Customer Complaint.pdf

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