National Telecommunications Commission

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Transfer of line/Termination of Globe Broadband account

Requested from NTC by Rey Mark Dolon at 05:17 PM on Jan 13, 2020.
Purpose: Complaint to Globe
Date of Coverage: 12/06/2019 - 01/13/2020
Tracking no: #NTC-306799648145

Rey Mark 05:17 PM, Jan 13, 2020

Hello,
Una na ako nag reklamo sa transfer of line ko. Until now wala parin kayong ginagawa sa unang reklamo ko sa globe hanggang sa ngayon pinapa cancel ko na yung account ko kanila. Nag start yun nung Dec 6, minadali ko pa bayaran yung na generate na bill sa account ko para ma process lang yung move order. Na process ang pinaka unang order Dec 6 at mismong araw na yun lumipat na kami sa new address namin. Sabi nung agent yung technician daw mag chechech nung addresa kung serviceable ba yung new address. Araw araw ako nag follow up,multiple times akong tumatawag sa globe ang ginagawa lang nila

Divina 09:12 AM, Jan 14, 2020

Jan 14, 2020

Dear Rey Mark Dolon,

Thank you for your request dated Jan 13, 2020 05:17:29 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Transfer of line/Termination of Globe Broadband account.

We received your request on Jan 13, 2020 05:17:29 PM and will respond on or before Feb 03, 2020 05:17:29 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster10262017200000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0zMDY3OTk2NDgxNDUM, for request with ticket number #NTC-306799648145.

Thank you.

Respectfully,

Divina Daquioag
FOI Officer

Deputy Commissioner Edgardo 09:40 AM, Jan 14, 2020

January 14, 2020

Dear Rey Mark Dolon,

Greetings!

Thank you for your request dated Jan. 13, 2020 5:17 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request:

You asked for Transfer of Line/Termination of Globe Broadband Account.

Response to Request:

In reference to the above request , may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Telecommunication Service Providers, Value-Added Service Providers, Cable TV Service Providers regulated by the Commission. Our office is available from Monday-Friday 8:00AM - 5:00 PM. Or you may send your formal written complaint to the CWPD thru: consumer@ntc.gov.ph or call at 8-9213251 & 8-9267722.

The following are the requirements:
1. Duly accomplished Complaint Form.
2. Copy of duly notarized Complaint
3. Copy of valid Identification
     3.1 Any Government issued ID or Passport
     3.2 For students, school ID
     3.3 For cases when ID is not available, Birth Certificate or NBI 
           Clearance
4. Copy of Service Contract, or copy of Billing Statement, or Document 
     indicating services availed by the complainant.

Supporting Documents for representative(s)
1. Authorized letter duly signed by the applicant and valid ID of the authorized representative.

Your right to request a review:

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

GAMALIEL A. CORDOBA
Commissioner
National Telecommunications Commission
Bir Road east Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Deputy Commissioner Edgardo Cabarios
FOI Decision Maker

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