Department of Health

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    You have submitted an FOI request

    Date: 2022-06-24 00:56:43.151220


    Your request is already in review

    Date: 2022-06-27 09:35:16.309925


    Your request was successful

    Date: 2022-06-27 11:37:11.534652

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VaxCert Update Request

Requested from DOH by N. Cabagnot at 12:56 AM on Jun 24, 2022.
Purpose: Traveling to Singapore in late July
Date of Coverage: 11/18/2021 - 06/23/2022
Tracking no: #DOH-404318879886

Cabagnot 12:56 AM, Jun 24, 2022


I would like to request information about my VaxCert application Reference ID: 1116337 & 1116459 originally applied for back in November 18, 2021 but have not gotten any help till this day. 

Its been more than 6 months ago but saw that they haven't updated or uploaded my information at all despite numerous follow-ups. 

I requested an update of information again last June 14, 2022, and got new reference numbers: 1425127 & 3710371 

I have uploaded supported documents but have not heard from them yet. 

All the best,
Nicollette Cabagnot

Receiving Officer 09:35 AM, Jun 27, 2022

June 27, 2022

Dear Nicollette Domenica,

Thank you for your request dated Jun 24, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for VaxCert Update Request.

We received your request on Jun 24, 2022 and will respond on or before Jul 15, 2022 12:56:43 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-404318879886.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 11:37 AM, Jun 27, 2022

June 27, 2022

Dear Nicollette Domenica Cabagnot,


Thank you for your request dated Jun 24, 2022 12:56:43 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for VaxCert Update Request.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Also, kindly accomplish the FOI request feedback form at the link:
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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