Department of Health

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    You have submitted an FOI request

    Date: 2023-01-25 10:59:56.389190


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    Date: 2023-01-25 11:14:17.557167


    Your request was successful

    Date: 2023-01-25 11:15:27.817108

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Vaccination certificate update

Requested from DOH by D. CRUZAT at 10:59 AM on Jan 25, 2023.
Purpose: Requirement on working abroad
Date of Coverage: 07/01/2021 - 01/25/2023
Tracking no: #DOH-414827486682

CRUZAT 10:59 AM, Jan 25, 2023

Good morning

I would like to ask for help to update my vaccination certificate . I had 3 vaccines. But no record of 2nd vaccine on vaxcert . I emailed last sept 2022 and this Jan 2023 included all my scanned vaxcard ,But it still “ OPEN” and “IN progress” when I tracked the reference “ 1670152”.  The hotline is always busy. 
Please help to update this as this required to working flight is on Jan 28 

Hoping for your positive response
Thank you

Receiving Officer 11:14 AM, Jan 25, 2023

January 25, 2023

Dear Donnabele,

Thank you for your request dated Jan 25, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vaccination certificate update.

We received your request on Jan 25, 2023 and will respond on or before Feb 15, 2023 10:59:56 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-414827486682.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 11:15 AM, Jan 25, 2023

January 25, 2023

Dear Donnabele CRUZAT,


Thank you for your request dated Jan 25, 2023 10:59:56 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaccination certificate update.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.
For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:
Also, you may review the FAQ section of the eFOI site:

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer


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