Department of Health

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    You have submitted an FOI request

    Date: 2023-03-16 18:16:25.739367


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    Your request was successful

    Date: 2023-03-17 10:00:01.882780

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Urgent - Vax Cert Update (International Trip on March 17)

Requested from DOH by J. Rojas at 06:16 PM on Mar 16, 2023.
Purpose: Urgent - Upcoming International Trip on March 17
Date of Coverage: 03/16/2023 - 03/16/2023
Tracking no: #DOH-461852208514

Rojas 06:16 PM, Mar 16, 2023

Please help me with an urgent matter. My international flight leaves tomorrow, March 17, at 8:00 in evening, and I can't download my VaxCert because my update request is still in progress.

I need to either cancel the VaxCert Update request I made two weeks ago so I could download a new one OR add my booster dose (Moderna) taken last January 3, 2022 at Iloilo City. I already have an existing update request with Reference # 1904813.

Note: VaxCert hotline cannot be called, and their email is already full so my email bounced. 

Please help! Thank you very much!

Receiving Officer 10:00 AM, Mar 17, 2023

March 17, 2023

Dear Jerlyn Joy Rojas,


Thank you for your request dated Mar 16, 2023 06:16:25 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Urgent - Vax Cert Update (International Trip on March 17).

Response to Request

Your FOI request is approved. 

Please be informed of the following options on how to avail of acceptable proof of COVID-19 vaccination in the meantime while VaxCertPh is currently experiencing Technical Issues:

1.	Check if your VaxCertPH is available at If you can generate your VaxCertPH with no errors or missing information, you may use this certificate as proof of COVID-19 vaccination. 

2.	You may use your LGU vaccination card or International Vaccine Certificate (ICV). Kindly refer to the attached DOH Memorandum Circular No. 2022-0051 as your reference.

Kindly accomplish the FOI request feedback form at the link:

For further assistance, you may review the FAQ
section of the eFOI site:

Your right to request a review

If you are unhappy with this response to your FOI
request, you may ask us to carry out an internal
review of the response by writing to the Central
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response, and should be made within 15 calendar
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We will complete the review and tell you the
result within 30 calendar days from the date
when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Receiving Officer
FOI Receiving Officer

 mc2022-0051 (2).pdf

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