Department of Health

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    You have submitted an FOI request

    Date: 2022-06-24 21:29:15.261682


    Your request is already in review

    Date: 2022-06-27 09:28:44.243387


    Your request was successful

    Date: 2022-06-27 10:42:38.858642

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Vaccination Certificate - SUPER LATE UPDATES

Requested from DOH by K. Capili at 09:29 PM on Jun 24, 2022.
Purpose: International (Europe) Travel requirements
Date of Coverage: 06/24/2022 - 06/24/2022
Tracking no: #DOH-533416226306

Capili 09:29 PM, Jun 24, 2022

We applied on June 9&10 for the vaccination record update.

- we emailed the customer support, and
- we followed up via their hotline twice already

Until now, June 24, our records are still not updated. 

We are a family of 6. 
- 2 of us, who got vaccinated in Quezon City, had their records updated already
- while the  remaining 4,  vaccinated in Caloocan City, had not yet. 

1) 1413154 
2) 1416178 
3) 1416253 
4) 1416137 

we really need this updated ASAP

Receiving Officer 09:28 AM, Jun 27, 2022

June 27, 2022

Dear Katreena Gabrielle,

Thank you for your request dated Jun 24, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vaccination Certificate - SUPER LATE UPDATES.

We received your request on Jun 24, 2022 and will respond on or before Jul 15, 2022 09:29:15 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-533416226306.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 10:42 AM, Jun 27, 2022

June 27, 2022

Dear Katreena Gabrielle Capili,


Thank you for your request dated Jun 24, 2022 09:29:15 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaccination Certificate - SUPER LATE UPDATES.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Also, kindly accomplish the FOI request feedback form at the link:
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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