Department of Health

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    You have submitted an FOI request

    Date: 2022-06-24 11:42:27.762759


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    Date: 2022-06-27 09:28:00.702524


    Your request was successful

    Date: 2022-06-27 11:26:32.312943

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Requested from DOH by j. Delos santos at 11:42 AM on Jun 24, 2022.
Date of Coverage: 11/17/2021 - 12/16/2021
Tracking no: #DOH-741023701677

Delos santos 11:42 AM, Jun 24, 2022

I am Jefrey Delos santos and I need a vaxcert for my travel to Boracay in the following week. The time that I registered online it appears only the first dose, second dose has no record even I got 2 doses already. My first dose was on nov.11,2021 and my second dose was on December 16, 2021. I have my proof which is my LOCAL LGU COVID-19 VACCINATION CARD. I got the 2doses of vaccine in ALAMINOS,LAGUNA PHILIPPINES.

Please update it coz its been 6 months' already and i badly need it for our travel. You can send it to my email:

Receiving Officer 09:28 AM, Jun 27, 2022

June 27, 2022

Dear jefrey,

Thank you for your request dated Jun 24, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for VAXCERT UPDATE 2ND DOSE MISSING.

We received your request on Jun 24, 2022 and will respond on or before Jul 15, 2022 11:42:27 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-741023701677.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 11:26 AM, Jun 27, 2022

June 27, 2022

Dear jefrey Delos santos,


Thank you for your request dated Jun 24, 2022 11:42:27 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request


Response to Request

Your FOI request is approved.
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Also, kindly accomplish the FOI request feedback form at the link:
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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