Department of Health

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    You have submitted an FOI request

    Date: 2022-06-29 10:18:02.691906


    Your request is already in review

    Date: 2022-06-30 09:44:26.300838


    Your request was successful

    Date: 2022-06-30 11:43:15.726202

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    How was your request?

Vaccination Certificate

Requested from DOH by M. Ferran at 10:18 AM on Jun 29, 2022.
Purpose: International Travel
Date of Coverage: 06/28/2022 - 06/29/2022
Tracking no: #DOH-755759066335

Ferran 10:18 AM, Jun 29, 2022

Good day!

Ma'am/ Sir,

I'm Monie Ferran, a resident of Quezon City. I have a concern about Vaxcert, I would like to get my Vaxcert thru online but it always comes out like this "Your vaccination certificate is now queued for processing. You may request your certificate again after 10 minutes." It's been like that for a days now. 
These Vaxcert is one of the requirements for my travel to UAE. I hope it will be granted and notice my request. Waiting for your response. Thank you and God bless!

Receiving Officer 09:44 AM, Jun 30, 2022

June 30, 2022

Dear Monie,

Thank you for your request dated Jun 29, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vaccination Certificate.

We received your request on Jun 29, 2022 and will respond on or before Jul 20, 2022 10:18:02 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-755759066335.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 11:43 AM, Jun 30, 2022

June 30, 2022

Dear Monie Ferran,


Thank you for your request dated Jun 29, 2022 10:18:02 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaccination Certificate.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Also, kindly accomplish the FOI request feedback form at the link:
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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