Department of Health

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    You have submitted an FOI request

    Date: 2022-06-29 11:47:29.550007


    Your request is already in review

    Date: 2022-06-30 09:44:15.689259


    Your request was successful

    Date: 2022-06-30 11:42:33.135101

  • 4


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Vaccination certificate

Requested from DOH by E. Tipan at 11:47 AM on Jun 29, 2022.
Purpose: Vaccination certificate request to travel abroad
Date of Coverage: 06/29/2022 - 06/29/2022
Tracking no: #DOH-822044969540

Tipan 11:47 AM, Jun 29, 2022

Hi, I would like to request for my vaccination certificate. The DOH vax cert website has just repeatedly showed a notification that my vaccination certificate is now queued for processing and that I can request again for the certificate after 10 minutes. But I have done this a couple of times and still they do not generate the vaccination certificate which I will need for my travel. Hope this will be resolved promptly. Thanks.

Receiving Officer 09:44 AM, Jun 30, 2022

June 30, 2022

Dear Evangeline,

Thank you for your request dated Jun 29, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vaccination certificate.

We received your request on Jun 29, 2022 and will respond on or before Jul 20, 2022 11:47:29 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-822044969540.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 11:42 AM, Jun 30, 2022

June 30, 2022

Dear Evangeline Tipan,


Thank you for your request dated Jun 29, 2022 11:47:29 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaccination certificate.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Also, kindly accomplish the FOI request feedback form at the link:
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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