Department of Health

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    You have submitted an FOI request

    Date: 2022-06-17 15:12:17.534555


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    Date: 2022-06-17 16:44:47.339988


    Your request was successful

    Date: 2022-06-17 16:49:54.687843

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Vaccine Certificate Not Found

Requested from DOH by B. Ayes at 03:12 PM on Jun 17, 2022.
Purpose: Follow Up My Vaccination Certificate
Date of Coverage: 11/26/2021 - 04/06/2022
Tracking no: #DOH-022168157259

Ayes 03:12 PM, Jun 17, 2022

Hi! I would like to follow up my Vax Cert Request with: 

1. Reference ID: Tanay 3718060
2. Reference ID: Bamban 3718061

To whom it may concern: 

This is to bring to your attention that I have been trying to access my vaccine certificate on the website but it says it was not found. 
May I request from your good office to please provide me my vaccine certificate today, we have an appointment on monday to get yellow card and we need to present it. Here is my details: 
Name: Bernadette Ann Cortez Ayes
Birthdate: December 27, 1989

Thank you very much! God bless.

Ayes 03:24 PM, Jun 17, 2022

Please help I really need it.

Receiving Officer 04:44 PM, Jun 17, 2022

June 17, 2022

Dear Bernadette Ann,

Thank you for your request dated Jun 17, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vaccine Certificate Not Found.

We received your request on Jun 17, 2022 and will respond on or before Jul 08, 2022 03:12:17 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-022168157259.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 04:49 PM, Jun 17, 2022

June 17, 2022

Dear Bernadette Ann Ayes,


Thank you for your request dated Jun 17, 2022 03:12:17 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaccine Certificate Not Found.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Also, kindly accomplish the FOI request feedback form at the link:
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

Ayes 04:54 PM, Jun 17, 2022

Thank you for the update, I hope you can make it today, I am afraid you are not doing transaction during weekends. This coming monday is our schedule for the Quarantine Bureau. It would be much favorable for us we will dot delay it because of the vax certificate. Please give me clarifications and assurance. We hope you understand.

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