Department of Health

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    You have submitted an FOI request

    Date: 2022-06-25 12:23:55.335216


    Your request is already in review

    Date: 2022-06-27 09:39:28.533673


    Your request was successful

    Date: 2022-06-28 10:45:07.447891

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Vax Cert Request

Requested from DOH by J. Soriano at 12:23 PM on Jun 25, 2022.
Purpose: Travel
Date of Coverage: 06/25/2022 - 06/25/2022
Tracking no: #DOH-084604148319

Soriano 12:23 PM, Jun 25, 2022

Hi! I would like to follow up my Vax Cert Request with: 

1. Ticket Number: 804729-1

To whom it may concern: 

This is to bring to your attention that I have been trying to access my vaccine certificate numerous times since last year, Dec 01, 2021. 

However, your system always declines it and always tells me that there is no vaccination record found. I have already submitted the copy of my vaccination card and my Philhealth ID in your system, with a ticket number of: 804729-1

I am really hoping you can help me.

Receiving Officer 09:39 AM, Jun 27, 2022

June 27, 2022

Dear Jhosan,

Thank you for your request dated Jun 25, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vax Cert Request.

We received your request on Jun 25, 2022 and will respond on or before Jul 15, 2022 12:23:55 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-084604148319.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 10:45 AM, Jun 28, 2022

June 28, 2022

Dear Jhosan Soriano,


Thank you for your request dated Jun 25, 2022 12:23:55 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vax Cert Request.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Also, kindly accomplish the FOI request feedback form at the link:
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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