Department of Health

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    You have submitted an FOI request

    Date: 2022-06-15 19:58:53.514724


    Your request is already in review

    Date: 2022-06-16 10:52:29.208777


    Your request was successful

    Date: 2022-06-16 11:19:00.211914

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    How was your request?

Vaxcert Certificate

Requested from DOH by P. VUONG at 07:58 PM on Jun 15, 2022.
Purpose: I need my Vaxcert Certificate
Date of Coverage: 06/08/2022 - 06/15/2022
Tracking no: #DOH-123662669674

VUONG 07:58 PM, Jun 15, 2022

Hi, I would like to get my vaxcert certification reference ID: 3702920.  I sent an email, but have got no response, and under tracking, I received "Denied: Duplicate".  I just want my vaxcert certificate for my booster shot.  Thanks.

Receiving Officer 10:52 AM, Jun 16, 2022

June 16, 2022


Thank you for your request dated Jun 15, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vaxcert Certificate.

We received your request on Jun 15, 2022 and will respond on or before Jul 06, 2022 07:58:53 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-123662669674.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 11:19 AM, Jun 16, 2022

June 16, 2022



Thank you for your request dated Jun 15, 2022 07:58:53 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaxcert Certificate.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Also, kindly accomplish the FOI request feedback form at the link:
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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