Department of Health

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    Date: 2022-08-04 17:00:20.666995


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    Date: 2022-08-04 19:44:41.525404


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    Date: 2022-08-05 08:40:57.869352

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Requested from DOH by B. Adriatico at 05:00 PM on Aug 04, 2022.
Purpose: Internation Travel
Date of Coverage: 07/28/2022 - 08/04/2022
Tracking no: #DOH-176343085608

Adriatico 05:00 PM, Aug 04, 2022

Hi, I would like to have an update about no record found in my vaxcert. My 1st booster  dose is missing and I already uploaded all the necessary files needed to be upload and yet 5 days has passed I didn't recieved any emails. How will I get my Vaxcert? Thank you.

1st Dose: 08/26/2021
2nd Dose: 09/23/2021
1st Booster Dose: 06/29/2022
Place of Vaccination: City Hall Office, Cebu City. 
Vaccine Brand: Pfizer

Receiving Officer 07:44 PM, Aug 04, 2022

August 4, 2022

Dear Barbara Sheena,

Thank you for your request dated Aug 04, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vaxcert.

We received your request on Aug 04, 2022 and will respond on or before Aug 25, 2022 05:00:20 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-176343085608.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 08:40 AM, Aug 05, 2022

August 5, 2022

Dear Barbara Sheena Adriatico,


Thank you for your request dated Aug 04, 2022 05:00:20 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaxcert.

Response to Request

Your FOI request is approved. Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Also, kindly accomplish the FOI request feedback form at the link:
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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