Land Transportation Office

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-05-11 12:30:23.839593

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2023-07-06 09:59:07.889969

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    Date: 2023-07-20 11:51:05.550520

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Issuance of OR-CR

Requested from LTO by J. Bautista at 12:30 PM on May 11, 2023.
Purpose: Follow up
Date of Coverage: 05/11/2023 - 05/11/2023
Tracking no: #LTO-277744673175

Bautista 12:30 PM, May 11, 2023 

Hi there!

I would like to know the updated rules and regulations on receiving the OR/CR of a newly-purchased 4-wheel vehicle from a dealer? I would also like to request for the following information:

1. The exact turnaround time of getting the OR/CR from the date of purchase of the vehicle. 
2. What solutions are there in case dealer/LTO branch failed to properly follow the guidelines. 
3. Which government agency should I contact in case I need to file a complaint?

Thank you very much!

Se 09:59 AM, Jul 06, 2023 

July 6, 2023

Dear Jan,

Thank you for your request dated May 11, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Issuance of OR-CR.

We received your request on May 11, 2023 and will respond on or before Jun 01, 2023 12:30:23 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy0yNzc3NDQ2NzMxNzUM, for request with ticket number #LTO-277744673175.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer


July  20, 2023  

Dear    Jan,

Greetings!

Thank you for your request dated 12:30 PM on May 11, 2023... under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for a    Issuance of OR-CR

Response to your request

Please be informed that personal information cannot be publicly-published using the FOI Platform. Nonetheless, to assist you with your concern, once your document is forwarded to LTO for registration it will take us 3-7 days for the release of the OR/CR. In order for us to check our records if said MC/MV is already registered, can you please provide us the following information in this order:
 
1. Proof of Identity
2. Engine No.
3. Chassis No.
4. Photo of Sales Invoice
 
Please be informed that the above mentioned requirements are needed to avoid giving confidential or personal information of persons who are not entitled and such as guidance in compliance with the Data Privacy Act. Once completed, kindly email the necessary documents at "ltocdmpao" <ltocdmpao@lto.gov.ph>; for action deemed appropriate. 

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary   Atty. Hector A. Villacorta  at ltocdmpao@lto.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

https://forms.gle/42Fk8aNgoaSVbgkb9

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
LTO FOI Officer

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