Philippine National Police

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    You have submitted an FOI request

    Date: 2023-09-19 18:07:19.865311


    Your request is already in review

    Date: 2023-09-20 10:30:14.498887


    Your request was denied

    Date: 2023-09-20 12:38:16.727839


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    Date: 2023-10-05 01:04:54.216328

PNP Clearance refund for double payment

Requested from PNP by N. Cruz at 06:07 PM on Sep 19, 2023.
Purpose: Refund. Valid ID bank requirement.
Date of Coverage: 09/18/2023 - 09/19/2023
Tracking no: #PNP-473197423013

Cruz 06:07 PM, Sep 19, 2023

Request for refund for Police clearance to my Maya Account.

I first paid using my Maya Wallet worth 180 pesos and did not reflect immediately since I needed to rush to the PNP clearance cutoff time. I successfully paid another 180 pesos to using Gcash. Based from my PNP account payment, the Gcash payment was posted. I only received the confirmation of payment from Maya after I successfully received my PNP clearance.

Cruz 06:13 PM, Sep 19, 2023

Here are the details of the delayed/unrecognized transaction for PNP clearance. Gcash Reference # 672163797 successful payment.

Payment Channel

Order Number

Date & Time
2023-09-18 16:38:29

Transaction ID

Reference Number

Transaction Amount
PHP 150.00

Bank Fee
PHP 0.00

Convenience Fee
PHP 30.00

Total Amount
PHP 180.00


MYEG Philippines, Inc.

Officer 10:30 AM, Sep 20, 2023

September 20, 2023

Dear Natasha,

Thank you for your request dated Sep 19, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for PNP Clearance refund for double payment.

We received your request on Sep 19, 2023 and will respond on or before Oct 10, 2023 06:07:19 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #PNP-473197423013.

Thank you.


PNP Receiving Officer
FOI Officer

September 20, 2023

Dear Natasha Cruz,


Thank you for your request dated Sep 19, 2023 06:07:19 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for PNP Clearance refund for double payment.

Response to your request

While our aim is to provide the information whenever possible, in this instance, please be informed that your concern does not belong within the scope of FOI, this may fall to PNP frontline services which are being catered by Police Stations. You may personally visit the said Police Station to address your concern.

Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days of receiving this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

May we request to fill up the FOI Client/Customer Survey with the link provided to better improve our services regarding FOI

Thank you.

PRO 4A Philippine National Police
FOI Officer

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