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    Date: 2022-08-19 22:25:29.917136


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Harassment of a Loan Company, PESOQ

Requested from SEC by X. Ragpala at 10:25 PM on Aug 19, 2022.
Purpose: Wanting to file a complaint
Date of Coverage: 08/13/2022 - 08/19/2022
Tracking no: #SEC-629304908752

Ragpala 10:25 PM, Aug 19, 2022

Good day!

A Loan Company naming PESOQ is threatening me so I could pay my debt. I was about to pay my loan but a friend advised me not to since their approach is not nice for an agent. Sending me texts on my phone number and sending me private message on my FB account using a fake account telling me that they have all of my information. Along with their message is a photo of mine I sent to them for identity verification. I know my lapses but their actions are not justifiable. I hope you can help me with this.

Gonzales 06:57 AM, Aug 22, 2022

August 22, 2022

Dear Xylen Jane,

Thank you for your request dated Aug 19, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Harassment of a Loan Company, PESOQ.

We received your request on Aug 19, 2022 and will respond on or before Sep 09, 2022 10:25:29 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #SEC-629304908752.

Thank you.


Isma Gonzales
FOI Officer

Ragpala 10:34 AM, Aug 22, 2022

Texting and calling me on my mobile phone is okay. But messaging me on my Facebook and Gmail is not part of the contract they have provided. Though I was aware, but still their interest per day is unimaginable. 

Thank you so much! I could provide screenshots if needed to.

Gumtang- Remalante 08:22 AM, Aug 25, 2022

August 25, 2022

Dear Xylen Jane Ragpala,


Thank you for your request dated Aug 19, 2022 10:25:29 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Harassment of a Loan Company, PESOQ.

Response to Request

Please take note that the Commission is already taking the necessary actions against complaints filed against companies that is under its regulatory supervision.

To find out more about the specifics of your complaint, you may file a formal complaint with us by following the instructions below:

1. To File a Formal Complaint Against a Lending or Financing Company
Download and fill out the Complaint Form completely and accurately:

2. Provide the necessary attachments, namely:
a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company);
b. loan agreement (if any);
c. valid government-issued ID; and
d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC.

3. Indicate the following personal information of the complainant in the complaint form:
a. personal e-mail address;
b. personal contact number/s; and
c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission.

4. Use the below format in the subject head of e-mail in sending the complaint form to
5. Submit one complaint form per respondent company.
For more information, refer to this link:
As to your issues on data privacy violation or violations of R.A. 10173, or the Data Privacy Act of 2012, please contact:

Atty. Michael R. Santos
Chief, Complaints and Investigation Division
National Privacy Commission
Address: 5th Floor Delegation Building, PICC Complex, Roxas Boulevard
Landline: 02-8-2342228 loc 114 or 115
Mobile Number: 0905-5061478 (Globe); 0970-8180555 (Smart)

Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.

Atty. Rachel Esther Gumtang- Remalante
FOI Receiving Officer

Ragpala 08:34 PM, Aug 31, 2022

Thank you so much for responding.

Was the company informed about my complaint? Again, I know my lapses but I believe they have to pay for their lapses as well. They might do it to other people who will never have the courage to file a complaint about their acts.

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