Civil Aviation Authority of the Philippines

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Dear CAAP Butuan city officials. I am a senior citizen from Surigao City. I and my husband travelle

Requested from CAAP by Rosalinda Arriba at 08:53 AM on May 10, 2018.
Purpose: To make VIP lounges all over Philippine airports more practical, affordable and user friendly.
Date of Coverage: 05/07/2018 - 05/08/2018
Tracking no: #CAAP-449152251659

Rosalinda 08:53 AM, May 10, 2018

Dear CAAP Butuan city officials.
I am a senior citizen from Surigao City. 
I and my husband travelled to Butuan city yesterday to catch 5J 788 flight to Manila. We arrived in  the airport at 3:30pm  after a 3 hours exhausting land trip. 
Our flight was delayed and your metal seats in the predep area are slippery & uncomfortable. We desired to use your VIP room which was empty and the aircon was running. Upon inquiry, the charge was extorbitant at P500/ hour! The same rate when you are one, two or 15 in a group.
So before you can rest, your P500 is over. 
I learned that politicians are free.

Gemb Khamil 09:20 AM, May 10, 2018

May 10, 2018

Dear Rosalinda,

Thank you for your request dated May 10, 2018 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Dear CAAP Butuan city officials. I am a senior citizen from Surigao City.  I and my husband travelle.

We received your request on May 10, 2018 and will respond on or before May 31, 2018 08:53:47 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEUNBQVAtNDQ5MTUyMjUxNjU5DA, for request with ticket number #CAAP-449152251659.

Thank you.

Respectfully,

Gemb Kahmil Garcia
FOI Officer

Eric 12:03 PM, May 15, 2018

May 15, 2018

Dear Rosalinda Arriba,

Greetings!

Thank you for your request dated May 10, 2018 08:53:47 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Dear CAAP Butuan city officials. I am a senior citizen from Surigao City.  I and my husband travelle.

Response to Request

Your FOI request is approved. I enclose a copy of our CAAP Butuan response to your concern.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to caapmedia.foi@gmail.com. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Eric Apolonio
FOI Receiving Officer

Attachments:
 AreaXII- eFOI complaint response.pdf

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