Department of Labor and Employment

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Certification on SSS Unemployment Benefit

Requested from DOLE by Hannah Mae Toroba at 05:21 PM on Sep 08, 2020.
Purpose: SSS unemployment benefit from Manila region or NCR
Date of Coverage: 06/21/2020 - 08/31/2020
Tracking no: #DOLE-427676550818

Hannah Mae 05:21 PM, Sep 08, 2020

Hi, I would like to request a DOLE certification from NCR for my SSS unemployment benefit application, as my 1st certification has been declined by SSS due to wrong region. It was from Region 11 where I am residing and they needed the certification from DOLE NCR.

Hannah Mae 05:39 PM, Sep 08, 2020

And dates was also rejected by SSS, where it should be dated August 6, 2020 for the confirmation of separation from Magsaysay or they called the effective date.

Herminia 01:40 PM, Sep 11, 2020

September 11, 2020

Dear Hannah Mae,

Thank you for your request dated Sep 08, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Certification on SSS Unemployment Benefit.

We received your request on Sep 08, 2020 and will respond on or before Sep 29, 2020 05:21:25 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOLE-427676550818.

Thank you.


Zyra Glerica Perlora
FOI Officer

Michelle 04:47 PM, Sep 13, 2020

September 13, 2020

Dear Hannah Mae Toroba,


Thank you for your request dated Sep 08, 2020 05:21:25 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Certification on SSS Unemployment Benefit.

Response to Request

This is to inform you of the process and requirements by which to apply for the issuance of CERTIFICATE OF INVOLUNTARY SEPARATION for SSS issued by DOLE-NCR.  An employee - Local or Overseas Filipino Worker (OFW) who was involuntarily separated by their employer may file their application for the issuance of CERTIFICATE OF INVOLUNTARY SEPARATION at the DOLE-NCR website thru the e-filing services tab by clicking this link:
The requirements for the issuance of the certificate of involuntary separation for uploading online are as follows: 
a.	valid email address (google account)
b.	at least one (1) valid I.D. (scanned copy)
c.	scanned copy of the Notice of Termination issued by the employer, in the absence of Notice of Termination, an applicant may submit a duly notarized Affidavit of Termination of Employment 
Please note of the Process Forms of the E-filing services for Certification of Involuntary Separation for SSS:
Step 1: Fill-out google forms
Step 2: Submit form/s and other requirements
Step 3: Receive email acknowledgement receipt of DOLE-NCR
Step 4: Get notified by DOLE-NCR on the updates and result of application and/or request

For further assistance or follow-up, you may call  (02) 8400-6242 or email them at, you may  call DOLE hotline 1349 or you may refer to attached Department Order No.1 series 2019,  visit the FAQ section of the eFOI site: for details. 
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Secretary Silvestre H. Bello III at DOLE Building, Muralla St., Intramuros, Manila. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you so much and keep safe!

FOI Champion

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