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RE: FOLLOW UP (Certificate of Unemployement Benefit - for SSS)

Requested from DOLE by Glazelle Mapalad at 11:26 AM on Sep 07, 2020.
Purpose: Follow up: Issuance of Certificate of Unemployment for Downsizing Case
Date of Coverage: 01/15/2019 - 07/31/2020
Tracking no: #DOLE-917063002255

Glazelle 11:26 AM, Sep 07, 2020

Hi Good day!
I would like to know, how many days to wait before of issuance of Certificate of Unemployment ?

I tried to fill up the required info in your website, i do i know if you received my request. There no  acknowledgement email after am done.

I looking for forward for you immediate response. Thank you. Godbless.

p.s here's my email address


Herminia 01:42 PM, Sep 11, 2020

September 11, 2020

Dear Glazelle,

Thank you for your request dated Sep 07, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for RE: FOLLOW UP (Certificate of Unemployement Benefit - for SSS).

We received your request on Sep 07, 2020 and will respond on or before Sep 28, 2020 11:26:26 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOLE-917063002255.

Thank you.


Zyra Glerica Perlora
FOI Officer

Michelle 04:44 PM, Sep 13, 2020

September 13, 2020

Dear Glazelle Mapalad,


Thank you for your request dated Sep 07, 2020 11:26:26 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for RE: FOLLOW UP (Certificate of Unemployement Benefit - for SSS).

Response to Request

This is to inform you of the process and requirements by which to apply for the issuance of CERTIFICATE OF INVOLUNTARY SEPARATION for SSS issued by DOLE-NCR.  An employee - Local or Overseas Filipino Worker (OFW) who was involuntarily separated by their employer may file their application for the issuance of CERTIFICATE OF INVOLUNTARY SEPARATION at the DOLE-NCR website thru the e-filing services tab by clicking this link:
The requirements for the issuance of the certificate of involuntary separation for uploading online are as follows: 
a.	valid email address (google account)
b.	at least one (1) valid I.D. (scanned copy)
c.	scanned copy of the Notice of Termination issued by the employer, in the absence of Notice of Termination, an applicant may submit a duly notarized Affidavit of Termination of Employment 
Please note of the Process Forms of the E-filing services for Certification of Involuntary Separation for SSS:
Step 1: Fill-out google forms
Step 2: Submit form/s and other requirements
Step 3: Receive email acknowledgement receipt of DOLE-NCR
Step 4: Get notified by DOLE-NCR on the updates and result of application and/or request

For further assistance or follow-up, you may  call DOLE hotline 1349 / DOLE-NCR at (02) 8400-6242 / (02) 8282-1842, (02) 8283-5044 or email them at /
  or you may refer to attached Department Order No.1 series 2019,  visit the FAQ section of the eFOI site: for details. 

Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Secretary Silvestre H. Bello III at DOLE Building, Muralla St., Intramuros, Manila. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you so much and keep safe!


FOI Champion


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