Department of Social Welfare and Development

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  • REQUEST SUBMITTED

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    Date: 2022-11-09 16:52:46.508439

  • PROCESSING REQUEST

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  • REQUEST DENIED

    Your request was denied

    Date: 2022-11-10 09:42:03.990193

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FINANCIAL ASSISTANCE FOR UTILITIES

Requested from DSWD by J. Salomon at 04:52 PM on Nov 09, 2022.
Purpose: Electricity Power Supply for my children and niece on their online class
Date of Coverage: 11/09/2022 - 11/09/2022
Tracking no: #DSWD-714461919229

Salomon 04:52 PM, Nov 09, 2022

It is a humble heart that I must ask for financial assistance due to financial problems. Bir, my husband accident few months back and I haven't been able to pay our home utilities bill and because of that our home is disconnected from power electricity supply. My parents has no income, the entire responsibility of the house, bills and livelihood have fallen upon my shoulders. Please understand that I would not be asking for this financial assistance if I could satisfy the problem on my own, but I am left with no other choice.

November 10, 2022

Dear Joann Salomon,

Greetings!

Thank you for your request dated Nov 09, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for FINANCIAL ASSISTANCE FOR UTILITIES.

Response to your request

Unfortunately, we were able to determine that your request is a frontline service transaction and not a valid Freedom of Information (FOI) Request. Thus, we are constrained to deny your request.

However, you may contact the Crisis Intervention Section of DSWD FO V Hotline Numbers at telephone number (052) 481-0465 or by e-mail at fo5@dswd.gov.ph for financial Assistance for Individuals in Crisis Situations Program of the Department.

For more information regarding the said program, you may visit:

https://aics.dswd.gov.ph/types-of-aics-program/

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Secretary ERWIN T. TULFO at DSWD-Central Office, IBP Road Batasan Pambansa Complex, Constitution Hills, Quezon City. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

We would love to hear your Feedback so we can improve our services.  Kindly fill out the Customer feedback form from this link:

https://docs.google.com/forms/d/e/1FAIpQLSczFnilLByGiihY4HpktLYfMVUxA9tx7WyncDQAXd2_PUOvbg/viewform


Thank you.

Respectfully,

Myrna Reyes
FOI Officer

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