Home Development Mutual Fund/Pag-IBIG Fund

04 November 2021

Dear MR. JHOMAR T. MERCADO,

This refers to your eFOI request received on 18 October 2021 sent to the eFOI portal of the Home Development Mutual Fund (Fund) wherein you inquired on the status of your Pag-IBIG Fund loan.

Kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. 

In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). 

In other words, the nature and subject of requests for information pursuant to Executive Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters of public concern. It excludes requests pertaining to personal transactions with the Fund, which necessarily involves disclosure of personal information.

Considering that your request pertains to your personal transaction and record with the Fund, this is not covered under the aforementioned Executive Order and Manual. 

Nevertheless, we took the liberty of endorsing your request to the operating unit concerned – the Feedback Management Unit (FMU). For your inquiries or concerns, you may contact Ms. Elenita Pineda, Unit Head, at eipineda@pagibigfund.gov.ph and/or Ms. Irene Villeta, Management Support Assistant, at ifvilleta@pagibigfund.gov.ph and/or through telephone numbers (02)8654-7151/8654-6524.

Thank you.

eFOI Receiving Officer