Philippine Postal Corporation

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    Date: 2023-10-13 20:24:48.051105

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    Date: 2023-11-13 15:56:56.545115

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Postal ID follow up not delivered

Requested from PHLPost by G. C. Pineda at 08:24 PM on Oct 13, 2023.
Purpose: Identification Purposes
Date of Coverage: 08/24/2023 - 08/24/2023
Tracking no: #PHLPost-366848665646

C. Pineda 08:24 PM, Oct 13, 2023 

Hi According to philpost email message my pholpost ID card was unsuccessful to delivery for the reason of wrong address which i bilieve its not, now i click the link and routed me into a page where you need to enter your card details for the payment so it will be send again but system doesn't want to accept my visa card which is my payroll debit card which is BPI, i also tried to enter one of my alternative ID which is an ATM chinabank card. Both still unacceptable, Is there an option to choose Cash on delivery? (COD)


November 13, 2023

Dear GILLIAN LORETTA,

Greetings!

Thank you for your request dated Oct 13, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Postal ID follow up not delivered.

Response to your request

We were able to determine that this particular information is not a valid FOI request as the same is not a request for a document, but is more of a customer service or frontline service request which should be addressed to and could be best answered by our customer service.

In any case, please be informed that PHLPost has not yet resumed the issuance of Postal ID since March 2023. We are afraid that you may have clicked an anomalous link and is being targeted by phishing scam. Kindly refrain from giving your information through said link and we advise you to contact your bank for your security.

Your right to request a review


If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may address the same to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Post Office Bldg.
Liwasang Bonifacio, Magallanes Drive
1000 Manila City, Metro Manila
Email – pmg@phlpost.gov.ph 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.
Respectfully,


Atty. Mark Joseph Abelardo
FOI Receiving Officer

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