Bureau of Immigration

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    Date: 2021-12-13 17:40:59.182917


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    Date: 2022-01-07 09:26:19.737549

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Horrible Immigration process in Manila Airport NAIA

Requested from BI by D. Osorio at 05:40 PM on Dec 13, 2021.
Date of Coverage: 12/12/2021 - 12/13/2021
Tracking no: #BI-652959198872

Osorio 05:40 PM, Dec 13, 2021

Dear Manila Philippines Immigration,
Greetings!My name is Dahlia OSorio. Dubai resident and employed in UAE I am very upset and broken-hearted because of your agency.I would like to inform your good office about an incident that happened yesterday night in Immigration/Airport Sunday (Dec-12-2021). I know you have good intentions but I wish your staff should be more considerate, knowledgeable and  have a heart, and be human sometimes. This morning 13-Dec-2021 - I  received a call from my boyfriend that he supposed to arrive in dubai from NAIA via Emirates Flight but he was offloaded because the

Center (BINOC) 09:26 AM, Jan 07, 2022

January 7, 2022

Dear Dahlia Osorio,

I refer to my letter of Dec 13, 2021 05:40:59 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Horrible Immigration process in Manila Airport NAIA.

In order for us to work further on your request, we need more information from you regarding your query. In particular, it would be helpful to know the details of the subject offload incident and you may send it here in the eFOI portal or email it to immigPH@gmail.com in order for the Bureau to answer your complaint, to wit:

1. The reason/s of the offload that is indicated in the document given to passenger,

2. The documents presented during the departure,

3. Full information of the passenger, and

4. Other information that may be relevant to your complaint.

 You may use the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0JJLTY1Mjk1OTE5ODg3Mgw, for request with ticket number #BI-652959198872, to respond.

During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Apr 01, 2022 01:17:59 AM, your request will be closed.

We hope to hear from you at the soonest possible time.

Thank you.


BI-National Operations Center (BINOC)
FOI Officer

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