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    Date: 2023-03-27 00:10:35.419652


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    Date: 2023-03-31 15:10:21.696538

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Requested from NBI by E. Diwa at 12:10 AM on Mar 27, 2023.
Purpose: Refund of payment.
Date of Coverage: 03/26/2023 - 03/27/2023
Tracking no: #NBI-410193629875

Diwa 12:10 AM, Mar 27, 2023

Hi! I would like to request a refund for my NBI Clearance Renewal payment, I mistakenly reload the page after I paid the amount fee on my gcash account and was not able to choose the DOOR TO DOOR delivery option in claiming my clearance and made a new appointment and paid another 160php fee. Here is the reference number from NBI that I used MP9BBCFTPB and the reference number from my confirmed payment 375238811.

Thank you.

March 31, 2023

Dear Erika Pink,


Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents,  data or information on NBI programs and services. For NBI Clearance concerns/ inquiries, you may send a message thru this link:

You may also send an email to

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

For feedbacks, kindly accomplish the form on this link:

Thank you. 

FOI Receiving Officer

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