National Bureau of Investigation

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    Date: 2022-11-17 22:36:52.955934

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    Date: 2022-11-24 08:26:36.872681

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Facebook Scammer named Joan Mae M.

Requested from NBI by N. Serrano at 10:36 PM on Nov 17, 2022.
Purpose: To do an investigation, get a refund, and put the culprit behind bars
Date of Coverage: 11/17/2022 - 11/17/2022
Tracking no: #NBI-209832366363

Serrano 10:36 PM, Nov 17, 2022

Hi! I would like to file a complaint about a scam.
1) 17th of November, a friend of mine sent me a message asking for help (Mr. Rafael Evans Masangcay)
2) I've sent 39,800 pesos via GCash to an account named Joan Mae M.
3) I've already filed a ticket on Gcash, and a police report 
4) I've already met the person whose account was hacked and used by the said scammer
5) Due to the data privacy act, I wasn't able to get the full name of the recepient
6) I would like to know the culprit, get her/him behind bars, and to get the refund

November 24, 2022

Dear Neldethchie,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents,  data or information on NBI programs and services. To file a complaint, request for investigation, or report any crime,  kindly proceed to our Complaints and Recording Division (CRD), Vtech Tower, G. Araneta Avenue corner Ma. Clara St., Brgy. Sto. Domingo, Quezon City, or to the NBI Regional or District Office nearest you and submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf.

You may also report illegal activities to NBI via these numbers and link:

8526 62 01 
8524 02 37
0966 472 3056Meanwhile
0961 734 9450
0975 153 9146 (Regional)

https://nbi.gov.ph/contact-us/

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

For feedbacks, kindly accomplish the form on this link:
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Thank you very much. 


Respectfully,
FOI Receiving Officer

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