National Privacy Commission

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-04-09 11:51:57.878573

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  • REQUEST DENIED

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    Date: 2023-05-16 10:48:06.838824

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HUPAN LENDING TECHNOLGY INC

Requested from NPC by L. DE VENECIA at 11:51 AM on Apr 09, 2023.
Purpose: FORCING TO PAY MONTHLY EVEN IF YOU DONT GET TO USE THE FUNDS THEY APPROVE FOR.
Date of Coverage: 04/05/2023 - 04/09/2023
Tracking no: #NPC-681064664159

DE VENECIA 11:51 AM, Apr 09, 2023 

please have this check they approved me for 300,000 but wanted me to deposit 24,000 in able to get the loan, I ask them to cancel it but they are asking me to pay 60,000 in order to cancel it which is not part of the contract I signed for, now they are forcing me to pay monthly for something that I didn't get to use, I tried to cancel it on their website but its not giving me an option either, your help is appreciated.


Dear LHYZELLE DE VENECIA,

Greetings!

Thank you for your request dated Apr 09, 2023 11:51:57 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to the unauthorized access and alleged harassment of your contacts by an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC citizen’s charter.

Under Executive Order No. 2, s. 2016, it provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violation should follow the guidelines provided in the citizen’s charter of our agency, which you may access here: https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for the drafting of an appropriate response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request. 

Thank you.

Respectfully,
https://socmedialinks07192018-dot-efoi-ph.appspot.com/help
FOI Officer

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