National Privacy Commission

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    Date: 2023-04-11 10:40:54.830323

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    Date: 2023-05-16 10:51:11.206488

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DATA PRIVACY / Security Breach

Requested from NPC by G. Bustamante at 10:40 AM on Apr 11, 2023.
Purpose: Stop Lending Apps / Stop Security Breach- DATA SECURITY ACT/ Stop Harassment /
Date of Coverage: 03/29/2023 - 04/11/2023
Tracking no: #NPC-805440227199

Bustamante 10:40 AM, Apr 11, 2023 

Hi, I would like to report these numbers who contacted my contacts and have been sending false information that I used my contacts as my reference and guarantors. Please check the link for proof. These messages came from my friends, relatives, and family from my phone contacts. 

Contact No = 639859371654
https://prnt.sc/NQKi7S-8Xtq_

Contact No = 
09668163273
09668164728
https://prnt.sc/gyhbcIMwUqbB


Contact No = 
09171379946  
0917443644  
09088687589 
 09171161941 
 09171388950
09171443644
https://prnt.sc/-rthN1AexT05


Dear Gemimah Bustamante,

Greetings!

Thank you for your request dated Apr 11, 2023 10:40:54 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to the unauthorized access and alleged harassment of your contacts by an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC citizen’s charter.

Under Executive Order No. 2, s. 2016, it provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violation should follow the guidelines provided in the citizen’s charter of our agency, which you may access here: https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for the drafting of an appropriate response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request. 

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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