National Privacy Commission

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    You have submitted an FOI request

    Date: 2023-06-04 04:41:28.226432


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    Date: 2023-06-09 14:44:52.728969

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Requested from NPC by D. Cruz at 04:41 AM on Jun 04, 2023.
Purpose: To process my compensation with GCASH customer protect same with the 37 million cybertheft gcash
Date of Coverage: 03/12/2023 - 03/15/2023
Tracking no: #NPC-870169976768

Cruz 04:41 AM, Jun 04, 2023

I clicked a linked from fake gcash reward from an email that linked me to that looked like gcash and hacked my dad's phone automatically blinking without any OTP while we have the phone and the number(09267909878) to buy load Razer gold pin worth 32550php to an unknown number 09771172781 which contains 11 transactions on March 12, 2013 11:00pm to 11:03pm including the withdrawal of GSAVE. I already filed a police report, affidavit of denials notarized and GCASH TIcket on March 15,2023 proving that we are liable and still waiting for compensation based on customer protect.

Dear Doyle Richmond Cruz,

Greetings from the National Privacy Commission (NPC)!

Thank you for your request dated 04 June 2023 at 04:41 A.M. under Executive Order No. 2, s. 2016, on Freedom of Information (FOI) in the Executive Branch.

Your request

You are seeking help because your GCash account has been hacked which led to your personal information being exposed.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC citizen’s charter.

Under Executive Order No. 2, s. 2016, it provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violation should follow the guidelines provided in the citizen’s charter of our agency, which you may access here:

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division ( for the drafting of an appropriate response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter.

We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request.

Thank you.

FOI Officer

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