National Privacy Commission

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    Date: 2023-08-07 10:39:52.485001


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    Date: 2023-08-09 14:11:14.654797

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Requested from NPC by A. Tarona at 10:39 AM on Aug 07, 2023.
Purpose: Research and disciplinary actions should be taken to prevent personal info may be use for illegal
Date of Coverage: 08/06/2023 - 08/06/2023
Tracking no: #NPC-984902044397

Tarona 10:39 AM, Aug 07, 2023

Hi, I would like to report the OLA (Excellent Era Lending Services Corporation) and the finance department representative named Jessica Villanueva, she is forcing me to transfer a specific amount before they will provide a code for me to get my approved loan and threatened me that even if I will not continue my application they will still collect payments monthly even though I did not receive the approved loan. In addition to the threat, she informed me that they already have my information and I'm afraid they may use it for illegal activities without my knowledge.

Dear Ann Lemae Tarona,

Greetings from the National Privacy Commission (NPC)!

Thank you for your request dated 07 August 2023 at 10:39 A.M. under Executive Order No. 2, s. 2016, on Freedom of Information (FOI) in the Executive Branch.

Your request

You want to report an online lending app and its representative due to unauthorized access of your personal information and alleged threats.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC Citizen’s Charter.

Executive Order No. 2, s. 2016, provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violations should follow the guidelines provided for in the Citizen’s Charter of our agency, which you may access through this link:

Furthermore, to address your concern regarding alleged threats, you may also seek assistance from the following agencies listed below:

1. Securities and Exchange Commission  

Corporate Governance and Finance Department   

E-mail Address:   
Telephone Number: +63 (8) 818-7264

Financing and Lending Companies Division

E-mail Address:
Telephone Number: +63 (8) 818-5990

2. Other forms of Harassments/Threats/Fraud/Scam   

NBI Cybercrime Division   

E-mail Address:   
Telephone Number: +63 (8) 562-6228

PNP Anti-Cybercrime Group   

E-mail Address: &   
Telephone Number: +63 (8) 723-0401 local 7491

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request.

Thank you.

FOI Officer

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