National Privacy Commission

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    Date: 2023-04-08 07:53:18.468508


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    Date: 2023-04-24 11:19:25.924684

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Requested from NPC by C. Panizal at 07:53 AM on Apr 08, 2023.
Purpose: To stop the harrassment they are doing and to lessen possible victims of their loan app
Date of Coverage: 04/08/2023 - 04/08/2023
Tracking no: #NPC-006917048463

Panizal 07:53 AM, Apr 08, 2023

Hi Maam/Sir,

Would just like to file case against this TOPESO OLA. Sobra na po ang harrassment na ginagawa nila. Bukod sa 7 days terms lang ang loan, ang laki pa po ng interest. Due date ko po kahapon. Pero nag advise at nakiusap naman ako na baka pwede makahingi palugit. Willing to pay naman pero di sila pumayag and pinagtetext nila lahat ng contacts ko. Tinatakot na rin nila ako. Tumawag din sila. Pinagmumura na rin ako. Di po ba torture ang ginagawa nila samin na instead na matulungan kami eh mas lalo kaming nilugmok. Please paki aksyunan po sana. Para wala na po sana sila mabiktima pa.

Dear Carisse Panizal,


Thank you for your request dated Apr 08, 2023 07:53:18 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to the unauthorized access and alleged harassment of your contacts by an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC citizen’s charter.

Under Executive Order No. 2, s. 2016, it provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violation should follow the guidelines provided in the citizen’s charter of our agency, which you may access here:

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division ( for the drafting of an appropriate response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request. 

Thank you.

FOI Officer

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