National Privacy Commission

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    Date: 2023-04-16 22:22:43.928259

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    Date: 2023-05-16 11:01:38.297528

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Peso Plu, pera4u and cashexpress harassment

Requested from NPC by M. Gabino at 10:22 PM on Apr 16, 2023.
Purpose: To Stop Harrasment
Date of Coverage: 04/15/2023 - 04/16/2023
Tracking no: #NPC-048366121475

Gabino 10:22 PM, Apr 16, 2023 

Good day! I would like to report Peso Plus lending app for illegal or unfair collection practice in collecting my dept. On my due date i already inform them that i can't pay due to financial problem but They are messaging me with in appropriate words/messages saying i'm a scammer and a thief. And saying they will post me on social media and other platform. They also messaging me at night 10:00 PM onwards.


Dear Melanie Gabino,

Greetings!

Thank you for your request dated Apr 16, 2023 10:22:43 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to the unauthorized access and alleged harassment of your contacts by an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC citizen’s charter.

Under Executive Order No. 2, s. 2016, it provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violation should follow the guidelines provided in the citizen’s charter of our agency, which you may access here: https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for the drafting of an appropriate response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request. 

Thank you.

Respectfully,
https://foipmo08072019-dot-efoi-ph.appspot.com/help
FOI Officer

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