National Privacy Commission

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    Date: 2023-05-24 15:41:34.782446

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    Date: 2023-06-05 10:00:38.542792

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Lendpeso: Harrasment and invading the privacy of the client

Requested from NPC by M. Antolin at 03:41 PM on May 24, 2023.
Purpose: To cut all OLA who are using harassment to fix an issue and invading the privacy of their client
Date of Coverage: 05/22/2023 - 05/24/2023
Tracking no: #NPC-291013502285

Antolin 03:41 PM, May 24, 2023 

Lendpeso is an online lending app who have big service fee. i dont have any intention to run on the payment of my debt but they are starting to send text message that we may consider as harassment. And they mentioned ,that they will used the information they got on on socmed and phone to destroy my name.  They are also sending text message to those contacts who are not involve of the situation

Antolin 03:44 PM, May 24, 2023 

Attaching the text message I received from the company


Dear Menjie Antolin,

Greetings from the National Privacy Commission (NPC)!

Thank you for your request dated 24 May 2023 at 03:41 P.M. under Executive Order No. 2, s. 2016, on Freedom of Information (FOI) in the Executive Branch.

Your request

You seek help due to the unauthorized access of your personal information and alleged harassment by an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC citizen’s charter.

Under Executive Order No. 2, s. 2016, it provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violation should follow the guidelines provided in the citizen’s charter of our agency, which you may access here: https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for the drafting of an appropriate response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter.

We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request.

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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