National Telecommunications Commission

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    Date: 2023-02-22 16:41:30.044709


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    Date: 2023-02-23 08:50:07.064865

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Requested from NTC by R. Ruivivar-Torres at 04:41 PM on Feb 22, 2023.
Purpose: Seeking assistance
Date of Coverage: 02/21/2023 - 02/22/2023
Tracking no: #NTC-483024015816

Ruivivar-Torres 04:41 PM, Feb 22, 2023

I would like to file a complain against GCASH for not taking any action to my failed cash in via the GCASH application , several tickets were  files via Gcash app but have not received any response. I also tried to call their hotline but been waiting for more than 30 minutes, no agent answers. 
I cashed in via GCASH app thru my linked bank account and the money was debited to my account but not reflected to my gcash. I asked for immediate action from GCASh but until now no feedback from them. Hope you could help me. thank  you.

February 23, 2023

Dear Ria,


Thank you for your request dated Feb 22, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for GCASH.

Response to your request

While our aim is to provide information whenever possible, in this instance please be reminded that G-Cash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.

For faster assistance, you may email directly GCash Customer Care at or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline.

You may also visit

For further assistance you may review the FAQ section of the eFOI site:

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

NTC Bldg., East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer

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