National Telecommunications Commission

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    Date: 2023-01-27 20:32:30.356052

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    Date: 2023-01-30 18:09:48.778061

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Complaints against Globe Telecom

Requested from NTC by J. Madriaga at 08:32 PM on Jan 27, 2023.
Purpose: Cancellation of order and Refund of my payment
Date of Coverage: 01/12/2023 - 01/27/2023
Tracking no: #NTC-625366210345

Madriaga 08:32 PM, Jan 27, 2023 

Dear NTC,

I would like to file a formal Complain to Globe Telecom for not taking action regarding may request for the cancellation of my Order and Refund of my money. 
Since January 15 2023, with an amount of 3,398 Philippine pesos.
Prior to the cancellation i applied last January 12, 2023 for their product which is Gfiber Plan 1699 which they advertise a 24hrs installation. I was hoping they will complete it in time as i will be needing this for my work from home setup. But unfortunately they did not and order are still pending. For a few days I made so many efforts to coordinate with them.


January 30, 2023

Dear Mr. Madriaga:

Greetings!

Thank you for your request dated Jan 27, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for assistance in filing complaints against Globe Telecom.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not find any valid reasons of filing a complaint against the said company. However, I advise you to visit their office and  give further explanation regarding your concern.or you may wish to contact the Consumer Welfare and Protection Division at 8924-7722 or 89213251.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

THE OFFICE OF THE COMMISSIONER
NTC Bldg., East Triangle, Diliman, Quezon City
 
Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer

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