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Date: 2023-01-27 20:32:30.356052
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Date: 2023-01-30 18:09:48.778061
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Requested from NTC by J. Madriaga at 08:32 PM on
Jan 27, 2023.
Purpose: Cancellation of order and Refund of my payment
Date of Coverage: 01/12/2023 - 01/27/2023
Tracking no: #NTC-625366210345
January 30, 2023 Dear Mr. Madriaga: Greetings! Thank you for your request dated Jan 27, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request You asked for assistance in filing complaints against Globe Telecom. Response to your request While our aim is to provide information whenever possible, in this instance this Office does not find any valid reasons of filing a complaint against the said company. However, I advise you to visit their office and give further explanation regarding your concern.or you may wish to contact the Consumer Welfare and Protection Division at 8924-7722 or 89213251. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: THE OFFICE OF THE COMMISSIONER NTC Bldg., East Triangle, Diliman, Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, Divina Daquioag FOI Officer
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