National Telecommunications Commission

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Requested from NTC by Reynaldo Duterte at 02:01 PM on Oct 07, 2019.
Purpose: Load transfer from my old gcash number to my new gcash number
Date of Coverage: 08/21/2019 - 10/04/2019
Tracking no: #NTC-816959895811

Reynaldo 02:01 PM, Oct 07, 2019

Good pm!
I would like to ask for an assistance regarding transfer of load worth 500 pesos from my old gcash number to my new gcash number. I've already deal about my problem to globe outlet in shangrila edsa for several times but up to now no action taken. I did the verification updating and it was successful but yet still no transfer of load.

Hope you can help me since it is already more than a month.
Thank you.

Divina 09:03 AM, Oct 08, 2019

October 8, 2019

Dear Reynaldo,

Thank you for your request dated Oct 07, 2019 02:01:55 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for GCASH LOAD TRANSFER.

We received your request on Oct 07, 2019 02:01:55 PM and will respond on or before Oct 28, 2019 02:01:55 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #NTC-816959895811.

Thank you.


Divina Daquioag
FOI Officer

Deputy Commissioner Edgardo 09:22 AM, Oct 08, 2019

October 8, 2019

Dear Reynaldo Duterte,


Thank you for your request dated Oct 07, 2019 02:01:55 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request:


Response to Request:

In reference to the above request , may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. Our office is available from Monday-Friday 8:00AM - 5:00 PM. Or you may send your formal written complaint to the CWPD thru: or call at 9213251 & 9267722.

The following are the requirements:
1. Copy of duly accomplished Application Form for Complaint.
2. Copy of valid Government issued ID / School ID for Student.
3. Copy of any of the following proof of Complaint:
 Contracts, Billing, etc.
1. For representative(s): Authorization letter duly signed by the applicant and valid ID.

Your right to request a review:

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

National Telecommunications Commission
BIR Road east Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


Deputy Commissioner Edgardo Cabarios
FOI Decision Maker

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