National Telecommunications Commission

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Stolen/Misplace Samsung Phone Unit

Requested from NTC by John Carlo Cabalsa at 04:37 PM on Jan 13, 2020.
Purpose: Requesting to blocked my samsung galaxy A10s phone using imei no. and sim card inserted to the unit.
Date of Coverage: 01/01/2020 - 01/13/2020
Tracking no: #NTC-830317171260

John Carlo 04:37 PM, Jan 13, 2020

Good day. I'm John Carlo Cabalsa, requesting to block my samsung galaxy A10s phone using imei no.351579116272426 and sim card no.09477249048 and 09076531487 to prevent using all the access to my accounts active to that unit and sim. Kindly assists me. Thank you.

Divina 09:09 AM, Jan 14, 2020

Jan 14, 2020

Dear John Carlo Cabalsa,

Thank you for your request dated Jan 13, 2020 04:37:05 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Stolen/Misplace Samsung Phone Unit.

We received your request on Jan 13, 2020 04:37:05 PM and will respond on or before Feb 03, 2020 04:37:05 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #NTC-830317171260.

Thank you.


Divina Daquioag
FOI Officer

Deputy Commissioner Edgardo 09:27 AM, Jan 14, 2020

January 14, 2020

Dear John Carlo Cabalsa,


Thank you for your request dated January 13, 2020 04:37 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request:


Response to Request:

In reference to the above request , may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Blocking of Lost/Stolen Mobile Phone/Unit. Our office is available from Monday-Friday 8:00AM - 5:00 PM. Or you may send your formal written complaint to the CWPD thru: or call at 8-9213251 & 8-9267722.

The following are the requirements:

1.  Duly accomplished Request for Blocking Form

2. Proof of Ownership, ANY of the following:
    2.1 Copy of Official Receipt of the mobile phone
    2.2 Box of the mobile phone with International Mobile Equipment 
           Identity (IMEI)
    2.3 Copy of duly notarized Affidavit of Loss
          Note: The Affidavit of Lost must indicate the IMEI of the mobile 
                      phone and/or the SIM to be blocked.

3. Copy of valid Identification
    3.1 Any government-issued ID or Passport
    3.2 For students, school ID
    3.3 For cases when ID is not available, Birth Certificate OR NBI 

Supporting Documents for Representative(s)
1. Authorization letter duly signed by the applicant and valid ID of the authorized representative.

Your right to request a review:

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


Deputy Commissioner Edgardo Cabarios
FOI Decision Maker

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