You have submitted an FOI request
Date: 2023-01-31 10:13:42.463738
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Your request was denied
Date: 2023-01-31 13:26:07.736837
How was your request?
Requested from NTC by R. Ababao at 10:13 AM on
Jan 31, 2023.
Purpose: NOTICE THAT A COMPANY IS IGNORING CUSTOMER COMPLAINT
Date of Coverage: 01/11/2023 - 01/14/2023
Tracking no: #NTC-959336778385
January 31, 2023 Dear Mr Ronann Ababao, Greetings! Thank you for your request dated Jan 31, 2023 10:13:42 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request You asked for GCASH did not refund me after using their PAMASKO feature. Response to your request While our aim is to provide information whenever possible, in this instance please be reminded that G-Cash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network. For faster assistance, you may email directly GCash Customer Care at email@example.com or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline. You may also visit help.gcash.com. For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: THE COMMISSIONER NTC Bldg., East Triangle, Diliman, Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, Divina Daquioag FOI Officer
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