National Telecommunications Commission

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GLOBE TELECOM IS ILLEGALLY BILLING US FOR NO SERVICES PROVIDED

Requested from NTC by B. Villa at 05:53 AM on Feb 23, 2021.
Purpose: Complaint
Date of Coverage: 03/01/2019 - 12/17/2019
Tracking no: #NTC-973815642357

Bryan 05:53 AM, Feb 23, 2021

Hi I need help from your agency because Globe Telecom is harrassing us to pay the bill the services that they didnt provide. They already cut our internet connection but they continously billing us. There is no humanity on that institution. Unprofessional and Unethical. They want us to pay them even they didnt give any service. It is an act of a thief.

Divina 08:18 AM, Feb 23, 2021

February 23, 2021

Dear Bryan,

Thank you for your request dated Feb 23, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for GLOBE TELECOM IS ILLEGALLY BILLING US FOR NO SERVICES PROVIDED.

We received your request on Feb 23, 2021 and will respond on or before Mar 16, 2021 05:53:20 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster02272019100010-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy05NzM4MTU2NDIzNTcM, for request with ticket number #NTC-973815642357.

Thank you.

Respectfully,

Divina Daquioag
FOI Officer

Deputy Commissioner Edgardo 09:15 AM, Feb 23, 2021

February 23, 2021

Dear Bryan Villa,

Greetings!

Thank you for your request dated Feb 23, 2021 05:53:20 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked assistance for GLOBE TELECOM ILLEGALLY BILLING FOR NO SERVICES PROVIDED.

Response to Request

In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to consumer@ntc.gov.ph.

Your right to request a review:

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

GAMALIEL A. CORDOBA
Commissioner
commissioner@ntc.gov.ph
National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Deputy Commissioner Edgardo Cabarios
FOI Decision Maker

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